Return Policy

RETURN POLICY

Last updated December 08, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at info@lancomarket.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof of purchase and photo of image, then mail your return to the following address:

 

Vendor of sale

Attn: Returns

RMA #

__________

__________, __________

United States

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

  •     Fresh products are up to the individual vendor.
  •     Customized items

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

  •        A $5.00 restocking fee will be charged for all returns.
  •        Please reach out to us first to determine the best way to resolve the issue.
  •        Please understand that due to the nature of the items and vendors not everything is returnable.
  •        We expect excellent quality from our vendors, we understand our customers do too.
  •        Imperfection is a part of nature, there is nothing we can do about that, let's respectfully work it out.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@lancomarket.com